Introduction - Effectiveness of the General Conditions - Modifications
  1. These General Terms and Conditions of Sale (hereinafter, the General Conditions) concern the regulation of the purchase of products and services, made at a distance and made available, via the internet, from the website (of followed, the Site or
  2. The products made available on the Site consist of accessories for boating, fishing, scuba diving, free diving, petshop, camping, militaria, swimming pool, furniture and modeling of various kinds, electronics, equipment, etc .; the services made available on the Site are those connected with the sale of the aforementioned products. All the products and services offered are illustrated on the Website (
  3. Topical Store S.r.l. (hereinafter, Tropical Store), with registered office in Via Ferrara, 15 73055 Racale (Lecce) which is the owner and holder of all rights to the trademark. All purchases of products and services made through the Site (hereinafter, the Purchase Contracts) by the users who access it (hereinafter, the Customers) are governed solely by the General Conditions.
  4. The Customer is required to read carefully the Terms and Conditions of Sale which places at his disposal also in order to allow him to reproduce and memorize the conditions mentioned in compliance with the provisions of art. 12, co. 3 ° of Legislative Decree no. 70/2003.
  5. Tropical Store may modify, at any time and without notice, the contents of the General Conditions referred to in this document. Any changes made will take effect from the date of publication on the Site, as declared in the heading of the same General Conditions. Purchase procedure
  6. The Customer can purchase the products present in the electronic catalog of TROPICAL-STORE.COM, illustrated in detail on the Site, respecting the technical access procedures illustrated therein. The publication of the products and services displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and involves the complete knowledge and full acceptance of these General Conditions.
  7. Successful receipt of the Customer's proposal is confirmed by by means of an automatic reply sent to the email address communicated by the Customer.'s response is generated automatically by the Site system and only confirms the correct receipt of the proposal within the information systems. This confirmation message will indicate the day scheduled for the shipment and a "Customer Order Number", to be used in any subsequent communication with The message proposes, in addition to the mandatory information by law, all the data entered by the Customer who undertakes to verify its correctness and communicate any corrections promptly.
  8. Each Purchase Agreement entered into between and the Customer shall be deemed concluded with the acceptance of the order by Tropical Store has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, in any way, in case of non-acceptance of the order. The acceptance of is considered tacitly released, if not otherwise communicated to the Customer within 48 hours from the sending of the order, by means of an e-mail message sent to the address communicated by the Customer.
  9. By sending the order, in the various ways provided by the operating instructions of the Site, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the General Conditions and payment terms of described below.
Product prices - delivery charges - product availability
  1. All product prices are clearly indicated on the Site and are inclusive of VAT.
  2. The prices and availability of the products, as shown on the Site, are subject to change at any time and without notice, it being understood that, limited to orders being accepted or as accepted above by, the conditions will apply of sales in force at the time the order is sent by the Customer.
  3. The site shows the products available for shipment in the manner indicated in the relevant section. This availability of the products is not updated in real time; furthermore, in view of the possible simultaneous access to the site of many users, the actual availability of the individual products may vary considerably during the same day with respect to the indications shown on the Website. does not assume any commitment or guarantee the certainty of immediate delivery of the products purchased and indicated as available on the Site and therefore will in no case be responsible for any delivery delays.
  4. The cost of each shipment, the amount of which may vary based on the method of delivery and payment, as well as the country of destination and the total amount of the order, is added to the total price of each Purchase Agreement and is clearly indicated and communicated to the Customer, through the Site, before the conclusion of the Purchase Contract. Payments
  5. The payments in execution of the Purchase Contracts stipulated through the Site can be made exclusively by credit card or in cash on delivery of the products. The Customer is required to choose, at the time of conclusion of the Purchase Agreement, the chosen payment method. The latter, once the Purchase Agreement has been completed through the acceptance of, can no longer be changed. Payments by credit card
  6. If the Customer proceeds with the purchase of the products with payment of the price by credit card, the bank in question will immediately verify the validity of the credit card, and will immediately charge the total amount corresponding to each Purchase Agreement.
  7. The buyer's credit card information is transmitted via secure connection directly to the website of the bank that manages the transaction.
  8. reserves the right to request at any time from the Customer additional information (eg. The landline telephone number) or to send copies of documents proving the ownership of the credit card used for the completion of the Contract. 'Purchase. In the absence of the sending by the Customer of the information or of the further documentation requested, reserves the right to refuse the order or to withdraw from the completed Purchase Agreement, giving simultaneous communication to the Customer at the e-mail address indicated by him. Payment on delivery of the products
  9. The payment of the products purchased together with the delivery of the same (in the following, Cash on Delivery) must be made exclusively with cash in Euro to the courier who will deliver. It will be the Customer's responsibility to arrange the exact amount indicated when finalizing the Purchase Agreement. The courier usually has no change. Under no circumstances will bank checks, bank drafts or other means of payment be accepted.
  10. In case of non-payment by the Customer of the agreed price, for any reason or cause, will invite the Customer in writing to pay the balance and will have the right to charge the Customer a late payment interest equal to the amount required by law; in this case, until the Customer has regularized his debit position with, the latter also reserves the right to cancel any subsequent deliveries of products, to terminate any Purchase Contracts in be as well as to block the purchase functions through the Site, without prejudice to the compensation of any further damage. Deliveries and documentation
  11. All deliveries of the products will be at the risk of The risk will be transferred to the Customer upon delivery of the products to the Customer by the shipper, the carrier or another agent appointed by for delivery .
  12. No responsibility, for any reason, may be charged by the Customer to in case of delay in the order or delivery of the products covered by the Purchase Contracts.
  13. The delivery of the products is meant at street level. Upon delivery of the products by the courier appointed by, the Customer is required to check (a) that the number of packages delivered corresponds to what is indicated in the transport document and (b) that the packaging is intact, not damaged or otherwise altered, even in the closing materials.
  14. Any damage to the packaging and / or the products or the mismatch in the number of packages or indications must be immediately contested by the Customer, putting the word "ACCEPTED WITH RESERVE" on the courier's delivery receipt. Furthermore, the Customer undertakes to report promptly - and in any case not later than 8 (eight) days from the date of delivery - to (by sending a message to [email protected]) any and every possible problem concerning the physical integrity, correspondence or completeness of the products received.
  15. Cases of force majeure, unavailability of goods or means of transport, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or that cause a significant increase in the cost of delivery borne by will entitle to to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In these cases, will provide timely and adequate communication of its determinations to the e-mail address indicated by the Customer and the latter will have the right to a refund of any price already paid, excluding any further claim, in any capacity, in the comparisons of
Right of withdrawal
  1. The Customer has the right to withdraw from the Purchase Agreement for any reason and without having to provide explanations, except for the respect of the procedures indicated below.
  2. To exercise the right of withdrawal, the Customer must send the withdrawal request no later than 10 working days from the date of receipt of the products.
  3. The return must be made by the Customer, through the shipment of the products covered by the withdrawal, by courier of his choice. The products must be shipped, no later than 10 working days from the date of delivery, to the following address: TROPICAL STORE Via Ferrara, 15 73055 Racale (Le) P.IVA 0519485075 Tel 0833.552472 Fax 0833.1938494 Mobile 349.4214833 Mobile 349.4214833
  4. For the purposes of validly exercising the aforementioned right of withdrawal, the Customer must comply with the following conditions and methods: the withdrawal may also be applied limited to individual products forming the subject of a single Purchase Agreement, without prejudice to the fact that the withdrawal applies to the product in its entirety; the products forming the subject of Purchase Contracts in relation to which the Customer has exercised the right of withdrawal must be intact and will be returned in the original packaging, complete in all its parts (including the packaging and any accessory documentation) ; in particular, if the products consist of audiovisual or magazine products, the packaging seals and / or SIAE marks must not be broken or removed; the Customer will, at his own exclusive responsibility and care, ship and return the products to; if the returned product is damaged during transport, will be required only to give notice to the Consumer Customer what happened in order to allow him to file a timely complaint against the courier chosen by him, against whom (and / or the relative insurance company) to make claims;
  5. is not responsible in any way for damage or theft or loss of returned products; any related risk therefore remains the sole responsibility of the Consumer Customer.
  6. Once the integrity of the returned product has been verified, will reimburse the Customer the full amount paid with a Purchase Voucher from our website for the products referred to in the Purchase Agreement of withdrawal, no later than 30 days from the return of the products themselves.
  7. In any case of failure to comply with the conditions and methods of exercise of the withdrawal provided for in paragraph 29.- above and in the event of damage to the products for reasons other than transporting them, the Purchase Agreement will remain valid and effective and tropical-store .com will return the incorrectly returned products to the sending Customer, charging him the corresponding shipping costs. Guarantees in case of defective product
  8. Until the end of two years from delivery of the products, is liable to customers, pursuant to the art. 130 and 132 of Legislative Decree 206/2005, of any lack of conformity of the products existing at the time of delivery, with particular regard to the products resulting defective or damaged.
  9. The Customer loses the rights granted to him by the art. 130, paragraph 2 of Legislative Decree 206/2005 if it does not report to the lack of conformity detected within two months from the date on which it discovered the defect.
  10. will make every diligent effort to replace at its own expense, with other products of the same quality and title available at its stores, those products delivered that are damaged or defective, provided they have been returned by the Customer in the original packaging (complete with all the parts that compose it). If replacement with the same product is not possible, will reimburse the customer the amount paid for the defective product, excluding any further liability of, for any reason. Communications and Complaints
  11. All communications or complaints from the Customer regarding relating to the Purchase Contracts must be addressed to: TROPICAL STORE Via Ferrara, 15 73055 Racale (Le) P.IVA 0519485075 Tel 0833.552472 Fax 0833.1938494 Mobile 349.4214833 email : [email protected] Intellectual property rights
  12. All trademarks (registered or not), as well as any and all intellectual property, distinctive sign or name, image, photograph, written or graphic text and more generally any other intangible asset protected by international laws and conventions on the subject of intellectual property and industrial property reproduced on the Site remain the exclusive property of and / or its assignors, without giving the Customer any right to them from accessing the Site and / or entering into Purchase Agreements . Any use, even if only partial, of the same is prohibited without the prior written authorization of, in favor of which all the relative rights are exclusively reserved. Applicable law - Jurisdiction
  13. The Purchase Agreement between the Customer and is concluded in Italy and regulated by Italian law. For disputes that may arise between and the Customer, the Judge of the place of residence or domicile of the consumer will be competent if located in the territory of the State. For Customers domiciled in European Union states, Articles 15-17 Reg. 44/01 EU. For customers domiciled outside the European Union, the Court of Florence will have exclusive jurisdiction.